Request support clearly
Use the correct area, line, item, owner, and priority so the issue reaches the right operational context.
Production and maintenance
Keep issues visible and get the right people involved.
Turnover helps production, maintenance, engineering, and other support groups work from the same active record. Ownership, comments, pictures, findings, Help Calls, closure, and history remain connected.
See supported updates as they happenTransfer ownership without false closureAlert only people who opted in
Illustrative interface, example data
JM is entering the finding3 VIEWERS
Line 8 cartoner discharge photoeye PE-412 drops PLC input I:3/17 after restart. Found loose M12 cordset at JB-8C, wire 412-BLUE. Reseated connector; input stable.
GF sees the same field updateAuthorized screen, same shared record
LIVEActive support
A fast record for the work that still needs visibility.
LiveNotes support problems, observations, support requests, product conditions, information notes, and handoff items. The team can add useful detail without losing the original issue.
Collaborate in real time
Authorized teammates can see supported shared fields, ownership, comments, and other updates without waiting for a separate handoff.
Close or transfer honestly
Transfer unfinished work to the next owner. Close only when the response explains what happened.
Help Calls
Ring the bell when an issue needs backup.
An active issue can call for help. Turnover can send an immediate email alert to users who deliberately opted into a matching Help Call subscription.
- Users choose whether they want the supported alert
- Subscriptions can be narrowed by event, priority, owner, code, area, line, and item
- Thousands of useful combinations are possible without sending every update to everyone
- The email helps bring people back to the active issue even when Turnover is not open in front of them
Opt-in alert rule
Help Call createdEMAIL
Priority 4 or higher · Packaging · Line 8 · E&A owner
No unwanted alert floodOPT-IN
People receive the supported events and conditions they selected, not every event in the program.
Beyond the support call
Keep production context and follow-up work on the table.
Operations and Action Items serve different needs inside the same connected program.
Production-focused notes
Safety or hazards, runnability problems, abnormal states, heads-up notes, and handoffs can be retained in Operations History.
Managed follow-up
Assign work with type, status, start date, due date, details, notes, and useful completion history.
Reusable troubleshooting
Close technical support items with a useful response so the next search can recover what worked.
Put experience to work
Replace scattered communication with one active record.
Give the team a fast place to request help, take ownership, add findings, and retain the response.
Two ways to start
Start with Team, or bring us into the plant.
Turnover Team provides the direct starting path for straightforward smaller deployments. Plants and complex rollouts can use a guided path for implementation, migration, governance, security, and integration planning.
Start small with the real platform.
One Turnover Team program starts at $75 per month with 5 seats included. Additional seats are $15 per month each. Begin with one team and a real operational continuity workflow.
- Create and authenticate the account
- Create the Turnover program
- Build the required structure
- Invite appropriate authorized teammates and begin
Use a guided plant path when complexity matters.
Review the real workflow, current systems, rollout scope, migration needs, governance, security questions, and implementation plan.
- Send us the plant context and questions
- Review the real workflow and participants
- Request optional commissioning assistance
- Plan a broader rollout when it earns one