Clear business terms for using Turnover.

1. Agreement and authority

These Terms of Service (the “Terms”) are between Turnover LLC, a Kentucky limited liability company (“Turnover”), and the organization or business accepting or using the service (“Customer”). A person creating an account, program, subscription, or accepting an order represents that they are authorized to act for the Customer. If a signed order, enterprise agreement, statement of work, or other written agreement conflicts with these Terms, that written agreement controls for the conflicting subject.

2. Business use and access rights

During an active trial or paid term, Turnover grants Customer a limited, non-exclusive, non-transferable right to use the configured Turnover service for Customer’s internal business and operational purposes. Access is limited to authorized users and any specifically configured external contributors. Customer is responsible for deciding who should have access and for keeping access current as roles change.

3. Accounts and administrators

• Users must provide accurate account information and protect their credentials.
• Individual accounts may not be shared or used to provide unauthorized access.
• Customer administrators act for Customer when configuring program access, roles, structure, subscriptions, and supported administrative settings.
• Customer must promptly remove or change access when authorization changes.

4. Free trial and paid activation

The standard self-service offer begins with a 30-day free trial and no credit card is required to start. Tentative user counts entered during trial setup are estimates and may be changed before paid billing begins. To continue paid service after the trial, Customer must affirmatively activate billing and provide or approve a supported payment method or invoicing arrangement. Turnover will not charge a payment method that Customer has not authorized. If paid continuation is activated, the first paid amount becomes due when the trial ends or as stated on the applicable invoice or order. If billing is not completed, Turnover may restrict or suspend access after the trial.

5. Fees, Founding Customer Rate protection, and scope changes

Current self-service pricing may include a Founding Customer Rate. A continuously active qualifying subscription retains preferential pricing for the features included in that subscription, subject to reasonable periodic inflation-related adjustments. Additional authorized users, additional programs, optional add-ons, newly introduced paid features, implementation or custom work, taxes, and materially expanded services may be priced separately. If a subscription ends and is later restarted, then-current pricing may apply. The applicable order, invoice, checkout, or written offer controls the final amount due.

6. Billing, late payment, and taxes

Customer is responsible for charges it affirmatively authorizes and for applicable taxes, duties, and governmental charges except taxes based on Turnover’s net income. Amounts not paid when due have a 10-day grace period unless a written order states otherwise. After that period, Turnover may suspend access and may assess a late charge where permitted by law and disclosed on the applicable invoice or order. International service and payment methods are available only where supported by Turnover, its payment providers, and applicable law.

7. Cancellation

Customer may cancel a self-service subscription at any time. Unless a written agreement states otherwise, cancellation stops the next renewal and paid access continues through the current paid billing period. Fees already paid are not prorated or refunded except where required by law or expressly agreed by Turnover. See the Subscription, Trial & Cancellation Policy for the current self-service process.

8. Customer Data and ownership

As between Turnover and Customer, Customer retains ownership of Customer Data entered, uploaded, or submitted to a Customer program. Customer grants Turnover the limited rights reasonably necessary to host, process, transmit, secure, back up, support, and otherwise provide the service. Customer is responsible for having the rights and permissions needed for data it submits and for configuring authorized access appropriately.

9. Confidentiality and cross-customer use

Turnover treats Customer Data and non-public operational information as Customer confidential information and does not disclose identifiable Customer operational content to other customers except at Customer direction, as needed to provide the service through service providers, or as required by law. Turnover may use aggregated or de-identified service telemetry and statistics to operate, secure, understand, and improve the platform where those outputs are not reasonably attributable to a Customer or individual.

Turnover Shared Knowledge

Turnover may offer Turnover Shared Knowledge as a separate paid add-on. Purchasing or accessing that add-on does not automatically authorize contribution of Customer technical content. Contribution is off by default and requires a separate affirmative opt-in by an authorized Customer administrator. Additional add-on terms may describe eligible content, de-identification safeguards, contribution controls, and use of resulting shared knowledge. Turnover will not silently convert confidential Customer technical content into cross-customer shared knowledge.

10. Acceptable use and prohibited activity

Customer and users may not use Turnover to engage in, facilitate, plan, conceal, or promote unlawful activity or to violate applicable legal rights or restrictions. Prohibited conduct includes:

• unauthorized access to accounts, systems, networks, equipment, or data;
• malware, destructive code, credential theft, fraud, phishing, or intentional security abuse;
• circumventing access controls, rate limits, or security protections;
• infringing intellectual-property, privacy, confidentiality, contractual, or other rights;
• submitting information Customer does not have the lawful right to use or disclose;
• interfering with or materially degrading Turnover or third-party systems;
• using the service in violation of applicable export controls, economic sanctions, prohibited end-user restrictions, or prohibited end-use restrictions; or
• using Turnover for any purpose prohibited by applicable law.

Turnover may investigate suspected abuse and may suspend or terminate access where reasonably necessary to protect customers, the service, third parties, or legal compliance.

11. Industrial safety and operational responsibility

Turnover is an information, workflow, collaboration, continuity, and knowledge platform. It is not an emergency notification service, machine-control system, safety instrumented system, protective device, or substitute for required safety procedures, regulatory duties, emergency response systems, lockout/tagout practices, qualified professional judgment, or Customer’s own operational controls. Customer remains responsible for safe operation of its facilities, equipment, processes, and work.

12. Turnover intellectual property

Turnover and its licensors retain all rights in the software, website, code, designs, documentation, templates, branding, product architecture, and related intellectual property. Customer Data does not become Turnover property. No ownership of the Turnover platform is transferred to Customer.

13. Feedback

Customer may provide suggestions or feedback. Turnover may use that feedback to improve the product without payment or obligation, but feedback rights do not authorize Turnover to disclose Customer confidential information or identifiable Customer Data.

14. Third-party services and integrations

Turnover may rely on hosting, cloud, authentication, storage, communication, payment, security, or other service providers. Customer-requested integrations or external systems may be governed by separate third-party terms. Turnover does not promise a connector or integration unless it is expressly included in the applicable configuration or written agreement.

15. Security

Turnover uses administrative, technical, and organizational measures appropriate to the configured service and describes its current security approach on the Security & IT page. No internet-connected service can guarantee absolute security. Customer remains responsible for credential protection, authorized-user management, endpoint security, internal policies, and deciding what information is appropriate to enter.

16. Service availability and changes

Turnover may improve, update, replace, or discontinue features and may perform maintenance. Availability may be affected by internet connectivity, Customer devices, browsers, hosting, third-party infrastructure, configuration, maintenance, security events, and circumstances outside reasonable control. Turnover does not represent that the service will be uninterrupted or error-free.

17. Suspension and termination

Turnover may suspend or terminate access for nonpayment after applicable grace periods, material breach, unlawful or abusive use, security risk, sanctions or export restrictions, trial expiration, or where continued service would create legal or material operational risk. When reasonably practical, Turnover will provide notice and an opportunity to cure a remediable issue.

18. Data export, retention, and deletion after termination

Unless a written agreement requires a different period, Customer may request or retrieve available Customer Data for 30 days after termination or expiration. After that period, Turnover may delete Customer Data from active systems. Residual copies may remain in protected backup or disaster-recovery systems for up to 90 days and may be retained longer where required by law, security needs, dispute preservation, or a written agreement. Backups are not intended as an ordinary customer archive after termination.

19. Warranty disclaimer

To the maximum extent permitted by law, Turnover is provided “as is” and “as available” except for express commitments in a separate written agreement. Turnover disclaims implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement, to the extent those warranties may lawfully be disclaimed.

20. Limitation of liability

To the maximum extent permitted by law, Turnover will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, lost revenue, loss of use, or business interruption. For a self-service subscription without a separate written liability provision, Turnover’s aggregate liability arising from the service will not exceed the fees paid or payable to Turnover for the affected service during the 12 months immediately preceding the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so these limitations apply only to the extent permitted by law.

21. Governing law

These Terms are governed by the laws of the Commonwealth of Kentucky and applicable United States federal law, without regard to conflict-of-law principles. Unless applicable law requires otherwise or a written agreement states a different forum, disputes relating to these Terms will be brought in a state or federal court of competent jurisdiction in Kentucky.

22. International availability

Turnover may accept international business customers where the service, payment method, tax treatment, export rules, sanctions rules, and other legal requirements are supported. Turnover may decline, restrict, or discontinue service in a country, territory, or transaction where reasonably necessary for legal or provider compliance. Unless another currency is expressly offered, self-service pricing is stated and billed in U.S. dollars.

23. Changes and contact

Turnover may update these Terms prospectively by posting a revised version and effective date. If a change materially expands how Turnover uses existing Customer confidential information, Turnover will not rely solely on a silent terms update where affirmative consent is required by law or by the applicable agreement. Questions, legal notices, privacy requests, or security reports may be sent to contactus@turnoverllc.com. Turnover LLC is organized in Kentucky, United States. A formal postal notice address may also be provided in an applicable order or written agreement.

Effective date: August 10, 2026.